SHIPPING & RETURNS
SHIPPING POLICY
Orders may be shipped using multiple carriers. Shipping rates are calculated at checkout and may include additional charges for heavy or oversized items based on destination.
Orders are processed within 1–3 business days prior to shipment. Orders placed on Friday, Saturday, or Sunday will begin processing the following Monday.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Shipping Responsibility & Package Protection
Once an order has been handed off to the carrier, ownership and responsibility for the shipment transfer to the customer.
We are not responsible for lost or stolen packages once the carrier confirms delivery, including packages marked as Delivered but not received.
To protect against these situations, we offer optional package protection at checkout. This coverage provides support in the event your package is lost, stolen, or damaged during transit.
If package protection is not selected, the customer assumes full responsibility for the shipment once it leaves our facility. Replacement orders or refunds will not be issued for carrier-related issues without package protection.
Delivery Issues
Please ensure that your shipping address is accurate and secure. We are not responsible for delivery issues caused by incorrect addresses, theft after delivery, or carrier delays.
If you purchased package protection and experience an issue, please follow the instructions provided in your shipping confirmation email to file a claim.
RETURN & EXCHANGE POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Refunds are provided in the form of site credit or to original payment method which exclude original shipping costs. Additional shipping label costs will be deducted from your refund amount.
To start a domestic return, please access our domestic returns portal.
To start an international return, please access our international returns portal.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. These include:
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Items purchased during seasonal sales or at markdown
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Special collaborations, personal items (hats, socks, skincare) and art collectibles
Final Sale items will be clearly marked as such on the product page.
Customers will not be refunded for original shipping costs.
Exchanges
We do not offer exchanges at this time. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@jusfucetfreedom.com